Privacy Policy

Clypse, LLC ("we," "our," or "us") respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our video processing service.

By using Clypse, you consent to the data practices described in this policy. If you do not agree with our policies and practices, do not use the Service.

Account Information

When you create an account, we collect:

• Email address
• Name (if provided)
• Profile picture (if using social login)
• Authentication data managed via Google OAuth

Payment Information

When you subscribe to a paid plan, payment processing is handled by Stripe. We do not store your full credit card number. We receive:

• Last four digits of your card
• Card expiration date
• Billing address
• Transaction history

Usage Data

We automatically collect:

• URLs of videos you submit for processing
• Processing timestamps and duration
• Feature usage (caption styles, export settings)
• Error logs and crash reports (via Sentry)
• IP address and approximate location
• Browser type and device information

Video Content

When you use our Service, we temporarily process video content. See Section 4 for details on how we handle video data.

We use collected information to:

• Provide, maintain, and improve the Service
• Process your video clips and deliver results
• Process payments and manage subscriptions
• Send transactional emails (account confirmation, password reset, clip ready notifications)
• Respond to customer support requests
• Monitor and analyze usage patterns to improve performance
• Detect, prevent, and address technical issues and abuse
• Enforce our Terms of Service
• Comply with legal obligations

We do NOT sell your personal information to third parties.

How Video Processing Works

When you submit a video URL, our system:

1. Downloads the video temporarily to our processing servers
2. Extracts audio for transcription analysis
3. Uses AI to identify potentially engaging moments
4. Generates clips based on your preferences
5. Makes clips available for download

Video Data Retention

• Source videos: Deleted within 24 hours of processing completion
• Generated clips: Available for download for 3 days, then automatically deleted
• Transcription data: Deleted after processing; not stored long-term
• Video metadata: (title, duration, thumbnail URL) may be retained for usage analytics

Content Ownership

We do NOT claim any ownership rights over videos you process or clips we generate. You retain all rights to your content. We only process content as a service provider at your direction.

We use trusted third-party service providers to operate Clypse. These providers only process your data as necessary to deliver our Service and are bound by their own privacy policies.

Authentication

We use Google OAuth for sign-in. When you sign in with Google, we receive your name, email, and profile picture. See the Google Privacy Policy.

Payments

Payments are processed securely by Stripe. We never store your full card details. See the Stripe Privacy Policy.

AI & Content Processing

We use third-party AI and machine learning services for content analysis, highlight detection, and speech-to-text transcription. Video content and audio you submit may be processed by these providers to deliver the Service. We select providers that offer appropriate data protection and do not use your content for training their models.

Platform Content

When you submit a video URL, we access content from the relevant platform (YouTube, Twitch, or Kick) using their public APIs. By using our Service with YouTube content, you are also bound by the Google Privacy Policy.

Other Services

We also use third-party providers for analytics, error monitoring, and transactional email delivery. These services may collect anonymized usage data, technical error reports, and email delivery metadata to help us maintain and improve the Service.

We use cookies and similar technologies for the following purposes:

• Essential cookies: Required to keep you logged in and the Service functioning
• Preference cookies: Remember your settings (caption style, export preferences)
• Analytics cookies: Help us understand how users interact with the Service (via PostHog). These collect anonymized usage data such as pages visited and features used

You can control cookies through your browser settings. Disabling essential cookies will prevent you from staying logged in. You can block analytics cookies without affecting core functionality.

We implement appropriate technical and organizational measures to protect your data, including:

• Encryption in transit (HTTPS/TLS)
• Encryption at rest for sensitive data
• Access controls and authentication
• Regular security assessments
• Secure cloud infrastructure

However, no method of transmission over the Internet is 100% secure. We cannot guarantee absolute security.

Depending on your location, you may have the following rights:

• Access: Request a copy of your personal data
• Correction: Request correction of inaccurate data
• Deletion: Request deletion of your data ("right to be forgotten")
• Portability: Request your data in a machine-readable format
• Objection: Object to certain processing of your data
• Withdraw consent: Where processing is based on consent

To exercise these rights, contact us at [email protected]. We will respond within 30 days.

California Residents (CCPA)

California residents have additional rights under the California Consumer Privacy Act, including the right to know what personal information we collect, the right to delete, and the right to opt-out of sale. We do not sell personal information.

EU/EEA Residents (GDPR)

If you are in the European Economic Area, you have rights under the General Data Protection Regulation. Our legal basis for processing is typically contract performance (providing the Service) or legitimate interests (improving the Service, preventing fraud).

Clypse is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child has provided us with personal information, please contact us.

Your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws. We take appropriate safeguards to ensure your data remains protected in accordance with this Privacy Policy.

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the new Privacy Policy on this page and updating the "Last updated" date. We encourage you to review this Privacy Policy periodically.

For questions or concerns about this Privacy Policy or our data practices, please contact us:

Email: [email protected]

For data protection inquiries in the EU, you may also contact your local data protection authority.